Refund Policy

Paid checkout, new Golden Credit purchases and new premium subscriptions are currently disabled. The rules below will apply only after verified paid delivery reopens. If you see a payment control while this notice is in effect, do not use it and contact support@goldenkundli.com.

Every Golden Kundli Granth is written for one person, from one birth moment, at the instant you ask for it. Nothing sits on a shelf waiting to be sold. Because of that, all sales are final.

You read before you pay

Before any payment is asked of you, Golden Kundli gives you the free mini Granth: a real extract drawn from your own chart, in the same voice and the same hand as the full text. You are never asked to buy something you have not already seen a piece of. Please read it, sit with it, and only then decide.

Why all sales are final

A Granth is generated on demand and delivered to your dashboard immediately. There is no shipping, no waiting, and nothing to return the moment the file exists, it is yours, and the work of making it is already done. For that reason we do not offer refunds for a change of mind after the Granth has been generated, for a reading that did not match what you hoped it would say, or for not having read the free mini Granth first.

Two things we would rather fix than refund. If you entered your birth details incorrectly, tell us within 24 hours and we will regenerate the Granth once, free. If you bought the wrong Granth from the catalogue, write to us and we will move you to the right one.

The two things we will always make right

If Golden Kundli fails to deliver, that is ours to fix, not yours to absorb. First: if the Granth never arrived or cannot be opened generation failed, the file is corrupt, or it never reached your dashboard tell us and we will regenerate it, and if we cannot, we refund in full. Second: duplicate charges and billing errors are refunded in full, always, without question.

Free Mini Granths

Free mini Granths cost nothing and so carry nothing to refund. They are kept in your dashboard for 90 days. Please download a copy for yourself before then.

Add-ons

The Premium Language Edition and any other add-on is part of the same Granth and follows the same terms: final once delivered, made right if it fails to arrive.

Credits

New Golden Credit purchases are currently disabled. When purchases reopen, the checkout will show permitted uses, any expiry, and the applicable refund rule before payment. A failed eligible use must not consume credits; a duplicate debit will be restored after verification.

How to reach us

Write to support@goldenkundli.com or use the Contact page with your order reference and the email on your account. A human reads every message, and we aim to reply within two business days. Payments are processed securely by Stripe; Golden Kundli never sees or stores your card number.